Motion Computing FWS-DS1 Uživatelský manuál stáhnout pdf (Strana 53)

GTE

Florida

Unbundled Network Element (UNE) Non-Recurring Cost Study

GTE’s Service Representative receives and reviews the CLEC profile, then updates the

billing usage tables for toll. This creates the bill masters in NOCV.

Pre-ordering Information

If the CLEC requests pre-order information for Exchange or

AdvancedKpecial

UNEs,

the NOMC Service Representative enters the end-user

customer information, provides a telephone number if requested, and verifies that vertical

services are available if requested. The frequency of Pre-order requests was determined

through Work Sampling in the NOMC. The cost for the manual look-up of Pre-ordering

information is on a per occurrence basis.

Customer Service Record (CSR) Reauest

If the CLEC requests a CSR and the request

cannot be completed electronically, the Service Representative processes the request,

pulls the record, then faxes (or mails) it to the CLEC. The cost is per occurrence.

New Orders for Exchange

Basic UNE- New orders can be received electronically or

via facsimile. GTE’s NASSC Service Representative enters the faxed LSR into SIGS.

LSRs received electronically are checked for errors by the front-end editor; if there are

errors, the LSR is returned electronically to the CLEC. For both faxed and electronically

submitted LSRs, the NOMC representative manually enters the new order into NOCV

and sends the Local Service Confirmation (LSC) to the CLEC.

New Orders for Exchange

Basic UNE-P

For most

the Exchange

Basic UNE-Ps

determination of field visit, telephone number assignment, and due date assignment is

mechanized.

The

exceptions are:

LSRs with more than twelve lines;

LSRs with a field used that has not been defined by the Ordering and Billing Forum

(OBF); and

LSRs from CLECs using one of the fields on the LSR differently than how OBF has

defined the field to be used.

NOMC Service Representative processes the exceptions manually. (See Appendix Tab

for Process Flow diagrams of the Service Representative’s activities for UNE orders.)

New Orders for Exchange

ComDlex UNE/UNE-P -These orders can be received

electronically or via facsimile. The order processing, however, currently is done

manually by the NOMC Service Representative because of the complexity of the service

and the number of variables. Complex services require the Data Gathering Form (DGF);

the DGF details system /station features and service configuration. The NOMC Service

Representative enters the DGF information into the Gathering On-line Data (GOLD)

system for distribution to the appropriate work centers. (See Appendix Tab

for Process

Flows for UNE orders.)

New Orders for AdvanceUSDecial UNEs

Orders for AdvanceUSpecial Services

Basic and Complex can be received electronically or via facsimile. The order processing,

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